rbazie Privacy Policy

1. Introduction

rbazie ("we", "our", or "platform") is a trusted online betting and casino service provider operating for players in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes what information we collect, how we use it, who we may share it with, and what your rights are.

By using or registering on the rbazie website, you agree to the terms of this privacy policy. We may update this policy from time to time, and you will be notified before any changes take effect.

2. What Information We Collect

We collect information in various ways and for various purposes. Details are provided below:

2.1 Personal Identification Information

During account registration and identity verification, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Current address
• Account username and password (stored in encrypted form)

2.2 Financial Information

To process transactions, we handle the following financial information:

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Deposit and withdrawal history
• Transaction amounts and dates

Note: Full bank account numbers or complete payment card details are not stored on our servers.

2.3 Usage Information

When you use our platform, the following information is collected automatically:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent
• Gaming history and betting records
• Login time, date, and location information
• Information collected through cookies and similar tracking technologies

3. Purpose of Using Information

rbazie uses collected information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Service Delivery and Operations

• Account creation, verification, and maintenance
• Processing deposits, withdrawals, and financial transactions
• Providing bonuses, promotions, and rewards
• Customer service and support
• Resolving technical issues

3.2 Security and Compliance

• Detecting and preventing fraud, money laundering, and other illegal activities
• Ensuring account security
• Meeting applicable legal obligations
• Implementing responsible gambling policies
• Age verification (for users aged 21 and above only)

3.3 Improvement and Personalization

• Improving platform services and functionality
• Providing a personalized gaming experience
• Sending relevant promotions and offers (based on your consent)
• Customizing services by analyzing user preferences and behavior

4. Sharing Information with Third Parties

rbazie never sells, rents, or commercially provides your personal information to third parties. However, information may be shared in the following specific circumstances:

4.1 Service Providers

We work with trusted third parties who help us operate our services, such as payment processors, identity verification services, and technology infrastructure providers. These parties are given access only to the information necessary to perform specific tasks and are required to follow our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to relevant authorities as part of a court order, government directive, or any other legal obligation.

4.3 Fraud Prevention

Information necessary to prevent fraud, money laundering, or other illegal activities may be shared with security agencies.

4.4 Business Transfers

In the event of a company merger, acquisition, or sale of assets, user information may be transferred. In such cases, we will notify you in advance.

5. Cookies and Similar Technologies

The rbazie website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the core functionality of the platform — maintaining login sessions, ensuring security, and delivering basic services. They cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences (such as language and layout) and provide a personalized experience on future visits.

5.3 Analytical Cookies

These cookies help us understand how users are using the site, which pages are visited most, and where there is room for improvement. This information is analyzed in aggregate and cannot be linked to any individual.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some functionality of the platform.

6. Data Security Measures

rbazie has adopted industry-leading security measures to protect your personal information. Our security infrastructure consists of the following elements:

• SSL Encryption: All data transmitted on our website is encrypted using SSL (Secure Sockets Layer) technology, which prevents unauthorized access by third parties.
• Password Hashing: Your password is never stored directly — it is kept in encrypted form using advanced hashing algorithms.
• Two-Factor Verification: An additional verification process is activated during suspicious logins or financial transactions.
• Regular Security Audits: Our systems undergo regular security audits and vulnerability testing.
• Access Controls: Only authorized staff can access user information for specific purposes.
• Data Backup: Regular data backups are taken on secure servers to ensure no information is lost in the event of a technical incident.

While we are committed to ensuring the highest level of security, no method on the internet is 100% secure. We therefore ask that you always use a strong password and never share your login details with anyone.

7. Data Retention Period

We retain your personal information for as long as it is necessary or required by applicable law:

7.1 Active Accounts

While your account is active, we retain all your information and transaction history. This enables us to provide you with the best service and resolve any disputes.

7.2 After Account Closure

Even after an account is closed, certain information may be retained for a defined period due to legal, regulatory, and financial obligations. After that period, unless required by applicable law, information is securely deleted or anonymized.

7.3 Financial Transaction Records

Records related to financial transactions may be retained for an extended period for legal and audit purposes. This period is determined in accordance with applicable regulations.

8. Your Rights and Choices

If you have an account at rbazie, you have the following rights regarding your personal information:

8.1 Right to Know

You may request to know what information we hold about you. We will provide a summary of your stored information within a specified timeframe.

8.2 Right to Correction

If your information is incorrect or incomplete, you may request that it be corrected. You can update most information yourself through your account settings.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be required to retain certain information due to legal or regulatory obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of receiving promotional emails or messages at any time. To do so, contact us directly via live chat support.

8.5 Right to Data Portability

You may request a machine-readable copy of your information, which you can use to transfer it to another platform.

9. Protection of Minors

rbazie is a service for adults. Only those aged 21 or above may register and participate on our platform.

We do not intentionally collect information from anyone under the age of 21. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

If parents or guardians believe their minor child has registered on our platform, please contact our live chat support immediately.

10. Changes to the Privacy Policy

rbazie reserves the right to update this privacy policy from time to time. Changes take effect in the following ways:

• For significant changes, you will be notified in advance by email or through the platform.
• The date of the change ("Last Updated") on this page will be updated.
• Continued use of the platform after the new policy takes effect will be considered as your acceptance of the updated policy.
• If you do not agree to the changes, you may request that your account be closed.

We recommend that you review this page regularly to stay informed about the latest policy.

Related Policies

Alongside this privacy policy, please also read our other important policies:

• Terms and Conditions
• Responsible Gaming
• About Us
• FAQ